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Terms of Service

These terms govern your use of our services and define our mutual rights and obligations.

Last updated: January 1, 2025

Agreement Overview

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Client", or "you") and Cyxti Technologies ("Company", "we", "us", or "our"). By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

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1. Acceptance of Terms

📋 Legal Binding Agreement

By using any of our services, websites, applications, or engaging with our company, you automatically agree to these Terms of Service.

These Terms Apply When You:

🌐 Visit or browse our website
📱 Use any of our applications or software
🤝 Engage our professional services
💼 Enter into business agreements with us
📧 Communicate with us for business purposes

Legal Capacity Required

You must be at least 18 years old and have the legal capacity to enter into contracts. If you are acting on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

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2. Description of Services

Cyxti Technologies provides comprehensive technology solutions including:

🤖

AI & Machine Learning

  • Custom AI model development
  • Natural language processing
  • Computer vision solutions
  • Data analytics and insights
📱

Mobile Applications

  • iOS and Android development
  • Cross-platform solutions
  • UI/UX design
  • App store optimization
🌐

Web Development

  • Custom web applications
  • E-commerce platforms
  • API development
  • Cloud hosting solutions
💰

FinTech Solutions

  • Payment processing systems
  • Blockchain applications
  • Financial analytics
  • Compliance tools

🚀 Evolving Services

Our services may evolve, expand, or change over time. We reserve the right to modify, suspend, or discontinue any service with appropriate notice to affected users.

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3. User Accounts and Registration

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4. Acceptable Use Policy

✅ Permitted Uses

💼 Legitimate business purposes
🎓 Educational and research activities
🤝 Collaborative development projects
📊 Data analysis and insights

❌ Prohibited Activities

🚫 Illegal Activities

  • Violation of any applicable laws or regulations
  • Fraud, money laundering, or financial crimes
  • Unauthorized access to systems or data
  • Distribution of malware or harmful code

⚠️ Harmful Content

  • Harassment, threats, or abusive behavior
  • Hate speech or discriminatory content
  • Spam or unsolicited communications
  • False or misleading information

🔓 Security Violations

  • Attempting to bypass security measures
  • Reverse engineering or decompiling software
  • Unauthorized data scraping or mining
  • Interference with service operation
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5. Intellectual Property Rights

Our Intellectual Property

All content, software, applications, designs, text, graphics, images, videos, information, logos, patents, trademarks, and other materials provided by Cyxti Technologies are protected by intellectual property laws.

⚡

Software & Code

All proprietary software, source code, algorithms, and technical implementations

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Design & Branding

Logos, trademarks, brand identity, and visual design elements

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Documentation

Technical documentation, guides, specifications, and written content

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Innovations

Patents, trade secrets, proprietary methodologies, and inventions

Client Intellectual Property

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Respect for Client IP:

We respect and protect our clients' intellectual property rights

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License Grants:

Clients retain ownership of their data and grant us limited license for service delivery

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Confidentiality:

Client proprietary information is kept confidential and secure

🎯 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to use our services solely for their intended purposes as described in these Terms.

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6. Payment Terms and Billing

Payment Structure

Payment terms vary based on the specific services provided and are detailed in individual service agreements.

Accepted Payment Methods

💳

Credit Cards

Visa, MasterCard, American Express

🏦

Bank Transfer

Wire transfers and ACH payments

💰

Digital Payments

PayPal and other secure platforms

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Cryptocurrency

Bitcoin, Ethereum (for select services)

Billing Terms

⏰
Payment Due:

Invoices are due within 30 days unless otherwise specified

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Recurring Billing:

Subscription services billed monthly or annually

⚠️
Late Payments:

Late fees may apply for overdue accounts

🛑
Service Suspension:

Services may be suspended for non-payment

💫 Refund Policy

Refund eligibility depends on the specific service and circumstances. Custom development work is generally non-refundable once commenced. Contact our billing department for specific refund requests.

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7. Service Availability and Performance

Service Level Commitment

⏱️

Uptime Target

99.5% uptime for hosted services

🚀

Response Time

Support response within 24 hours

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Maintenance

Scheduled maintenance with advance notice

Service Interruptions

We may temporarily interrupt services for:

🛠️ Scheduled maintenance and updates
🚨 Emergency security measures
⚡ Infrastructure improvements
🔒 Compliance or legal requirements

⚠️ Service Disclaimer

While we strive for high availability, we cannot guarantee uninterrupted service. Services are provided "as is" and "as available" without warranty.

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8. Data Protection and Privacy

📋 Privacy Policy Reference

For detailed information about how we collect, use, and protect your data, please refer to our comprehensive Privacy Policy.

Key Data Protection Principles

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Purpose Limitation:

Data used only for specified, explicit purposes

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Security First:

Robust security measures to protect your data

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Retention Limits:

Data retained only as long as necessary

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User Rights:

You have rights to access, correct, and delete your data

🚨 Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify affected users and relevant authorities as required by applicable laws.

⚖️

9. Limitation of Liability

⚠️ Important Legal Notice

To the maximum extent permitted by applicable law, Cyxti Technologies' liability is limited as follows:

💰 Financial Limitations

  • Total liability limited to amounts paid by client in preceding 12 months
  • No liability for indirect, incidental, or consequential damages
  • No liability for lost profits, business interruption, or data loss

🚫 Excluded Damages

  • Punitive or exemplary damages
  • Loss of goodwill or reputation
  • Third-party claims or damages
  • Force majeure events

⚖️ Legal Exceptions

  • Limitations may not apply where prohibited by law
  • No limitation for gross negligence or willful misconduct
  • Death or personal injury caused by our negligence
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10. Indemnification

🤝 Mutual Protection

You agree to indemnify, defend, and hold harmless Cyxti Technologies, its employees, contractors, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

📋
Terms Violation:

Your violation of these Terms of Service

⚖️
Legal Violations:

Your violation of applicable laws or regulations

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Third-Party Rights:

Your infringement of third-party intellectual property or privacy rights

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Service Misuse:

Your unauthorized or improper use of our services

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11. Termination

Termination Rights

Either party may terminate the service relationship under certain conditions:

🎯 By Client

📅 30-day advance notice for ongoing services
💳 Completion of payment obligations
📂 Data export within specified timeframe

🏢 By Cyxti Technologies

⚠️ Material breach of Terms
💳 Non-payment of fees
🚫 Violation of acceptable use policy
⚖️ Legal or regulatory requirements

📋 Effect of Termination

Upon termination:

  • Access to services will be revoked
  • Outstanding payments become immediately due
  • Data may be deleted after a grace period
  • Certain provisions of these Terms survive termination
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12. Governing Law and Dispute Resolution

🚩 Applicable Law

These Terms are governed by and construed in accordance with the laws of the Democratic Republic of Kenya, without regard to conflict of law principles.

Dispute Resolution Process

1

Direct Negotiation

Parties attempt to resolve disputes through good faith negotiations

2

Mediation

If negotiation fails, disputes proceed to mediation with a neutral third party

3

Arbitration

Final disputes resolved through binding arbitration (for claims over $10,000)

🏛️ Jurisdiction

For disputes that cannot be resolved through arbitration, parties consent to the exclusive jurisdiction of courts in the Republic of Kenya.

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13. Updates and Modifications

Our Right to Modify Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website unless a longer notice period is required by law.

How We Notify You

🌐
Website Notice:

Prominent notice on our website

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Email Notification:

Direct email to registered users for material changes

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In-Service Notice:

Notifications within our applications and services

⏭️ Continued Use = Acceptance

Your continued use of our services after any modifications constitutes acceptance of the revised Terms. If you disagree with changes, you must discontinue using our services.

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14. Contact Information

For questions about these Terms of Service or to report violations, please contact us:

📧
Legal Department

legal@cyxti.com

💬
General Support

support@cyxti.com

🏢
Business Address

Cyxti Technologies
Nairobi, Kenya

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Response Time

We respond to legal inquiries within 5 business days

📅 Effective Date

These Terms of Service are effective as of September 1, 2025.