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Privacy Policy

Your privacy is our priority. Learn how we protect and handle your personal information.

Last updated: January 1, 2025

Welcome to Cyxti Technologies

At Cyxti Technologies, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our applications.

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1. Information We Collect

Personal Information

We may collect the following types of personal information:

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Contact Information

  • Name and professional title
  • Email address
  • Phone number
  • Company information
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Technical Information

  • IP address and location data
  • Device and browser information
  • Usage data and analytics
  • Cookies and tracking technologies
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Communication Data

  • Messages and inquiries
  • Support requests
  • Feedback and surveys
  • Marketing preferences
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2. How We Use Your Information

We use the information we collect for the following purposes:

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Service Delivery

To provide, maintain, and improve our software development services and products.

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Communication

To respond to your inquiries, provide customer support, and send important updates.

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Analytics & Improvement

To analyze usage patterns and improve our website, applications, and services.

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Security & Compliance

To protect against fraud, ensure security, and comply with legal obligations.

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3. Information Sharing and Disclosure

We may share your information in the following circumstances:

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4. Data Security

πŸ›‘οΈ Enterprise-Grade Security

We implement industry-standard security measures to protect your personal information:

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Encryption

All data transmissions are encrypted using SSL/TLS protocols

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Access Controls

Strict access controls and authentication mechanisms

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Secure Infrastructure

Data stored on secure, monitored servers with regular backups

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Staff Training

Regular security training for all team members

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5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

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6. Your Privacy Rights

You have certain rights regarding your personal information. These may include:

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Access

Request access to your personal data we hold

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Correction

Request correction of inaccurate information

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Deletion

Request deletion of your personal data

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Portability

Request transfer of your data to another service

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Objection

Object to certain types of data processing

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Restriction

Request restriction of processing activities

To exercise these rights, please contact us at privacy@cyxti.com

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7. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services:

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External Links:

We are not responsible for the privacy practices of external websites.

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Integrations:

Third-party services (analytics, customer support) have their own privacy policies.

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Social Media:

Social media plugins may collect information according to their own policies.

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8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers.

πŸ“œ Adequacy Decisions: Transfers to countries with adequate data protection laws
🀝 Standard Contractual Clauses: Binding agreements for data protection
πŸ† Certification Programs: Participation in recognized privacy frameworks
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9. Children's Privacy

πŸ”ž Age Restriction

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

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10. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

πŸ“§ Email notification to registered users
🌐 Prominent notice on our website
πŸ“± In-app notifications where applicable
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11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

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Privacy Officer

privacy@cyxti.com

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General Support

support@cyxti.com

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Company Address

Cyxti Technologies
Nairobi, Kenya